Return & Exchange
At Maison Stride, we want you to love every step you take in our shoes. If you are not completely satisfied with your purchase, we’re here to make it right.
Returns
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You may return items within 30 days of delivery for a refund.
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Items must be unused, unworn, and in their original packaging.
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Proof of purchase (order confirmation or receipt) is required.
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Shipping fees are non-refundable.
Exchanges
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Exchanges are accepted within 30 days of delivery.
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You may exchange for a different size, color, or style (based on availability).
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If your desired item is out of stock, we will issue a store credit or refund.
How to Start a Return/Exchange
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Contact our customer service team at support@maisonstride.com with your order number.
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Our team will provide you with return instructions and a return shipping label (if applicable).
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Once we receive and inspect your item, we will process your refund, exchange, or store credit within 5–7 business days.
Non-Returnable Items
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Final sale or clearance items
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Gift cards
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Customized or special-order items
Need Help?
For any questions, please reach out to us at:
📞 (+44) 020 8427 1399